Tolly Report Overview

Sponsor:   Avaya, Inc.     View all reports from this sponsor

Title: Avaya IP Office
 Total Cost of Ownership (TCO) vs. ShoreTel Unified Communications Platform

Publication date:   18 April 2013
Document number:    213120

Abstract:

“Right-sizing” an IP telephony solution to the small or midsize office is important, as any excess hardware, software or system costs are multiplied across offices. This is especially the case for companies that need to deploy solutions to many branch offices. Furthermore, since IT support is not likely to be present at each office, it is important for vendors to provide an easy-to-use interface that allows non-technical office staff to make commonly required moves, adds and changes.

The Total Cost of Ownership (TCO) of a solution may be calculated in various ways, the simplest of which considers the cost of acquisition, installation, operation and maintenance of products/services. A typical product refresh/replacement cycle is 5 years, so the TCO of a solution includes the overall cost of owning the product over 5 years. interface that allows non-technical office staff to make commonly required moves, adds and changes.

Avaya Inc. commissioned Tolly to evaluate the TCO and ease-of-deployment of their IP Office Release 8.1 in midsize office environments of 100, 400 and 700 users versus the ShoreTel Unified Communications Platform. Tolly found that Avaya IP Office delivers a TCO savings from 29% to 38% across the three deployment scenarios used.

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Number of pages: 8      Publication price: $0.00

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