Abstract

The transition from physical PBX to UCaaS has been underway for years. UCaaS is now a foundational element of the communications infrastructure for organizations of all sizes. Rich analytics are needed in order to get the most out of any such solution. In the past, UCaaS analytics have focused almost solely on the needs of IT support teams, providing less value for lines of business.

RingCentral commissioned Tolly to review the analytics capabilities of RingCentral MVP (message, video, phone) and compare that to analytics offered by 8x8, Microsoft Teams, and Zoom. Scope included only ready-to-use, turnkey packages and noted where analytics features are extra cost items.

The Tolly analysis shows that the RingCentral analytics solution provides an industry-leading, comprehensive approach to analytics that spans messaging, video and phone communications. RingCentral provides an intuitive, easy-to-use interface that allows at-a-glance summaries as well as detailed drill-down. It is both flexible and customizable.