Fonality Connect: Hosted Unified Communications Solution Comparative VoIP Total Cost of Ownership Evaluation Versus Avaya, Cisco and ShoreTel

Abstract

Traditionally, telephony systems require a large investment for SMBs. As more businesses search for ways to cut costs while maintaining fully functional and feature-rich products, today’s SMBs are increasingly looking to cloud-based solutions to meet their needs.

Business owners considering a change to their telephony solution must consider several factors to determine the Total Cost of Ownership (TCO) of a given solution. One-time expenses such as licenses, hardware (servers/phones), installation and training, the phones themselves, as well as ongoing operational expenses such as maintenance and power costs all must be taken into account.

This report looks at Fonality's solution and compares that to offerings from Avaya, Cisco Systems, and ShoreTel.