Abstract

Cloud-computing opens up significant opportunities for delivering a feature-rich unified communications (UC) experience. With decades of experience in telephony, Mitel provides an extensive set of core telephony functions that form a solid base for enterprise UC. Mitel MiCloud Flex is the company’s fully-featured hosted UC service. MiCloud Flex is designed to offer businesses and enterprises a customized, feature-rich cloud solution, particularly when deploying an integrated contact center.

Mitel Networks Corp. commissioned Tolly to analyze the feature set of its Mitel MiCloud Flex solution along with comparable solutions from 8x8, Inc. and RingCentral using product documentation.

The Mitel solution builds upon its product heritage to deliver core functionality expected of business-class UC solutions along with sophisticated capabilities that rival cloud-based solutions from 8x8 and RingCentral. Mitel provides a seamless, integrated set of functionality across its core Flex offering, MiCollab, MiTeam, MiContact Center Business and MiVoice 6900 Series Phones - all of which are explored in this paper.